Frequently asked questions
What does re:score measure?
A composite visibility score (0–100) plus six per-layer scores: Acquisition Surface, Identity Layer, Interpretation Layer (AI/LLM), Knowledge Layer, Distribution Layer, and Perception Layer.
Does re:score send my data to OpenAI, Anthropic, or any other LLM?
Scoring is deterministic: audits run reproducible checks against public HTML and structured data, and no model is ever trained on customer data. The Pro AI Visibility Scan is the exception by design — it queries the AI assistants we track (ChatGPT, Claude, Gemini, Perplexity) with generic buyer-intent questions about your public brand. Every scan states which of them answered, so a result taken on part of the market is never presented as the whole of it.
What is the AI Visibility Scan?
A Pro feature that asks real AI assistants the questions your buyers ask and measures the results: mention rate, recommendation rate, citation rate, and share of voice versus competitors. Every scan keeps the raw model answers as proof and is tracked over time so improvement is measurable.
How much does it cost?
Free: one URL for life, scored and re-scored any time, plus dashboard access. Pro €549/month excl. VAT adds the full audit, remediation, history, tracked URLs and API access. Enterprise €1490/month excl. VAT adds AI Visibility, Benchmarks, Brand Audit and Business Profile — see the pricing page for capability detail.
Can I cancel anytime?
Yes. Paid subscriptions are monthly and cancellable from the Stripe customer portal.
Who operates re:score?
BrightNTech.AI — a brand of 7Milestone SASU, Paris, France.
Is re:score subject to the EU AI Act?
re:score is limited-risk B2B advisory analytics. It does not fall in any Annex III high-risk category and makes no automated decisions about natural persons.
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